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Customer Service

To contact customer service, email support@JovanaCollections.com.  Most inquiries are answered within 24 hours.  

Quality Jewelry At Incredible Prices

How can Jovana offer such incredible pricing? We have strong affiliations with select manufacturers.   This allows us to personally control the craftsmanship and cost of our jewelry to ensure that only the highest quality jewelry at the best price reaches you - our valued customer. Each piece is hand designed and carefully inspected. We are involved in virtually every aspect of the jewelry making process, from wax design to final inspection.  And our direct manufacturing relationships allow us to pass significant savings along to you!

 

Superior Customer Service

We are so confident in the quality of our jewelry that we offer a 100% customer satisfaction guarantee  return policy!

 

Designs and Selection

Our expert designers are constantly creating new pieces to ensure that you have access to the latest designs in charms, bracelets, necklaces, and earrings in the marketplace!  You are sure to find distinctive pieces for your own collection or for special gifts for your friends and loved ones.  New items are added regularly, so check back with us often. We’re sure you’ll find pieces you’ll enjoy!  And because you are buying Jovana, you can be confident in the quality and value!

 

Easy Shopping and Payment

Shopping with Jovana is easy, fast and convenient.  If you have access to a computer or any mobile device, you have access to JovanaCollections.com 24 hours a day, seven days a week! Visit our website, our Ipad, Iphone and droid applications often to view new and featured items. 

 

Returns Policy

You may return most new, unopened items within 15 days for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some products, and our products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.